1. Family We know your pets are a part of your family. We want you to feel like you’re a part of ours.

2. Local shelter pets: From day one, we’ll provide thousands of dollars of free medical care each year to pets in Denver so that they’ll be ready for adoption.
3. Neighborhood schools: We will also attend school science days, and career fairs to encourage the next generation of veterinarians.
4. We Love Historic Buildings: The Goodheart Building has been around for nearly one hundred years and we want to help maintain usage of this beautiful Denver architecture.
5. Specialty Referrals: We are within 20-minutes of three partners. We have great choices to get your pet the best specialized-care if needed.
6. Sliding Doors: We designed exam rooms with sliding doors so we’ll never run over your pet (or its tail) when entering the room.
7. Tags: We engrave personalized Firehouse pet tags for our patients. PS–we have cat and dog sizes.
8. Lobbies: We have clean, comfortable, and spacious lobbies for our guests.
9. You can stay with your pet: We design windows into our doors and walls so that you can see what is going on in our treatment area. If you’d like, you can stay beside your pet for all parts of treatment.
10. 24-Hour Phone Service: We provide 24-hour care by phone, so you know that we’ll always be there when you need us most.
11. Happy visits: These hospital drop-ins build positive experiences and memories using cuddles, playtime, and treats.
12. Alternatives: Between our own team members and partner providers, we offer alternative therapies including acupuncture and laser treatments.
13. Proactive Measures: We like to plan ahead for fearful, anxious, and stressed pets. If you or your pet stress about visiting the vet, call us before your visit so we can plan a quick move through the lobby, have favorite treats ready, or create a pre-visit plan with medications or supplements for the appointment.
14. Smiling Faces: Our Client Service Coordinators will answer all your questions.

15. Coffee: We partner with local coffee companies to provide you with tasty coffee any time you visit.

16. Tours: We love to show off our hospital to clients and guests, at any time!
17. Playtime: We can’t wait play with your pets during our downtime. It’s the best part of our day!
18. We Smell Good! We work hard to not “smell like a vet clinic” because we are anti-stink.
19. Great Art: Each hospital features art that brightens our walls while also helping our pets feel calm.
20. Snacks! Nothing makes kids (and adults) happier than grabbing a snack and a drink in our lobby.
21. Kid Stuff: Toys, Goodheart coloring books, cartoons, and more to keep them entertained during your visit.
22. Local Nonprofits: We provide thousands of dollars of free medical care to local shelter pets each year (over $35,000 to date)!
23. Red or white? We say “thank you” for giving us a try with a bottle of red or white wine.
24. Heated Tables: We have heated tables for our dental procedures to keep our patients nice and warm even while under anesthesia.
25. Open Doors: There are no boundaries in our facilities. We partner with you in patient care. Ask us questions and join us in the treatment area.
26. Getting on the Floor: Most of our patients are more comfortable there and so are we.
27. Doctor Time: Our doctors take time to sit and chat because it’s the core of how we practice.
28. Comfort Room: We have special rooms for deep discussions or to say goodbye to a beloved pet. A separate exit to the outside gives our clients privacy for tough moments.
29. X-rays: We pinpoint issues with a state-of-the-art digital system providing quick, high-quality images.
30. Surgery Suite: We perform procedures in a dedicated suite full of the best medical devices available.
31. Referral Program: When you trust us enough to send us a new client, you both benefit!
32. Behavior Training: We vetted and recommend Denver’s best “dog whisperers” for behavioral issues.
33. Stress-Free Experience: We constantly strive to provide low-stress experiences for our patients and clients. We use Fear Free and Cat Friendly Practice techniques.
34. Cremation Services: We work with Regency because they treat our patients like their own pets.

35. No paperwork to fill out: There are no “new patient forms” and we’ll complete and submit your rebates, insurance and rewards!

36. Coloring Wall: Yes, this allows our fantastic team to showcase their artistic talent, but our “art wall” also offers your kids an outlet for theirs!
37. Scheduling: We care about flow and our schedule. Emergencies happen but we typically run on time.
38. Dental X-rays: Our digital system is crucial in providing the best care for your pet’s teeth.
39. Technician Team: Our vet techs are the best in the business, continually developing their skills. Plus, they bring their kind and positive attitudes to work each day.
40. Communication Training: We help team members become better communicators through ongoing education because it directly affects patient care.
41. After procedure care: Coming out of surgery can be scary. We cuddle with them and give them love and attention until they go home.
42. Housing: When your pets are with us, they get to lounge in spacious runs with clear doors or in kennels with comfy blankets.
43. Preventive Care: Everything we do is to ensure our patients live long, happy, and healthy lives.
44. Puppies & Kittens: We provide discounted packages for the crucial early days, including spays and neuters.

45. Client Rewards Program: Your loyalty means a lot. Our program rewards you with special perks. Rewards are automatically applied to your account.

46. Drop-Offs: We know you’re busy, so we welcome early appointment drop-offs and late pick-ups.
47. Bravery certificates: It can be scary going someplace new, so we are sure to recognize when your pet has been courageous.
48. Safe Anesthesia: Our team is extensively trained, we always have a dedicated anesthetist, and we use state-of-the-art monitoring equipment to make anesthesia as safe as possible for your pets.
49. Boarding, Grooming, Training, and Product Partners: We research and build relationships with Denver service providers and vendors so you can rely on our recommendations.
50. Lab: Our on-site and reference laboratories provide comprehensive diagnostics for our patients.